Rescheduling & Cancellation Policy – Effective January 2025
By Acknowledging This Policy, You Agree to Abide By It. Rescheduling Terms and Conditions
LAST-MINUTE CANCELLATIONS CAN IMPACT OUR SMALL BUSINESS-
At My Cleaning Lady, we strive to provide excellent and reliable service. Before we begin our ongoing cleaning relationship, we want to ensure that you understand and agree to our rescheduling and cancellation policy. This helps us maintain consistency and fairness for all clients. Here are the important details:
1. CANCELLATION POLICY
If you cancel a scheduled cleaning, you agree to pay the full price for the cleaning service, even if the service is not used.
2. WHY WE HAVE THIS POLICY?
Time is valuable to both you and us. When you book a cleaning, we reserve that time exclusively for your home. If you cancel and choose not to reschedule, we are unable to fill that time slot, and our cleaning technicians still need to be paid. Because of this, full payment is required, whether or not the service is used.
3. UNDERSTAND THE IMPACT OF CANCELLATIONS:
Just like any service business, when a client cancels last minute, it affects not only our schedule but also our team members who depend on this work to provide for their families. We ask for your understanding that we still need to pay our technicians for their time, which is why we must ask for full payment when a cleaning is canceled.
4. RESCHEDULING MADE EASY:
We’re always happy to reschedule when you let us know in advance. If you're going on vacation or need to change the date for any reason, please inform us ahead of time so we can adjust accordingly. If you’ve provided us with an alarm code or house key, we can still clean your home while you’re away—what a joy it is to return to a clean house after a trip!
5. SICK DAYS:
If you’re sick, we want you to cancel! We understand that illness happens, and it’s important to avoid transferring germs. Please call us as soon as possible if you need to cancel due to illness, and we’ll be happy to reschedule your cleaning for the next available date. Rest assured, we will work with you to minimize any additional fees, as we understand that things like sickness are unpredictable.
6. ALTERNATIVE TO CANCELING:
If you must cancel a cleaning but don’t want to lose the payment, we offer an alternative! Consider re-gifting your already-paid cleaning to a friend or family member. This way, the cleaning service doesn't go to waste, and we can still help someone in need of a clean home. (STANDARD CLEANING ONLY)
By AGREEING to this policy, we can move forward with a shared understanding and continue to provide you with the best possible service.
We greatly appreciate your cooperation, and we're always here to work
with you in a way that makes sense for your schedule.
Thank you for choosing My Cleaning Lady!
Understanding Our Policy:
Time is Valuable:
As a small business, time is our most valuable asset. When you schedule a cleaning, we reserve that time slot specifically for you, ensuring our team is available and prepared.
Cancellation Fees:
In the event of a CANCELLATION, a full service fee will apply.
Expert Home Cleaning Services
Service Payment
Tipping Your Cleaner
Tipping Your Cleaner
PAYMENT POLICY:
Payments are due in full on the day of service. For your convenience, we accept Cash, Personal Checks, Credit Cards, Zelle, Venmo, and Cash App.
Customers paying by cash or check may leave payment at their residence. Recurring customers paying by credit card must have a valid card on file, and payments will be charged automatically on the scheduled service day.
Payment is due on the day of service.
Tipping Your Cleaner
Tipping Your Cleaner
Tipping Your Cleaner
A GESTURE OF APPRECIATION
Tipping your house cleaner is a common practice to show your appreciation for a job well done. While it's not mandatory, it's a thoughtful gesture that can boost morale and encourage quality work.
If you'd like to show appreciation for our team's hard work, you're welcome to leave a tip with your payment. Management will ensure it is distributed properly. A note of gratitude also means the world to us! We truly appreciate your business.
Your Valuables
Tipping Your Cleaner
Broken/Damaged Items
SECURE VALUABLES
For your safety, please secure valuable or irreplaceable items, including collectibles, money, credit cards, and checkbooks, before we arrive. You are responsible for informing us of any items you prefer we not clean or handle. We are not liable for missing currency. We recommend removing all sentimental and valuable items, as while we can replace objects, we cannot replace their personal value.
Broken/Damaged Items
Pets-Mans Best Friend
Broken/Damaged Items
We train our staff to handle your belongings with care, but accidents can happen. If you believe an item was damaged, please report it within 24 hours. If we cause damage, we will notify you and reserve the right to repair or replace the item. We are not responsible for items that were not properly secured, such as loose wall hangings or propped items. Thank you for your understanding!
Pets-Mans Best Friend
Pets-Mans Best Friend
Pets-Mans Best Friend
"We love pets! To ensure a safe and efficient cleaning, please secure pets during our visit. Our team will avoid direct contact with pet items (beds, toys, litter boxes). Accidents are the owner's responsibility. If a pet poses a safety risk or prevents service, the full service fee will apply. Due to scheduling constraints, we may not be able to wait for extended periods if access to the home is unavailable.
Thank you for your understanding!"
Access and Lockout
Pets-Mans Best Friend
Pets-Mans Best Friend
For security and convenience, we recommend providing a key to ensure access to your home. While other arrangements are possible, a key helps prevent lockouts and break-ins. If we arrive and our prearranged entry is unavailable, a $50 lockout fee will be charged. We’ll try to reschedule, but please note it may not always be possible.
Who We Are
Price Adjustments
Concise Refunds Policy
Concise Refunds Policy
We reserve the right to adjust rates as needed and will notify you if or when this occurs. Changes to your home’s needs or conditions may also result in a price adjustment. Your regular maintenance cleaning price is guaranteed for 12 months. However, if you discontinue service and return after more than 3 months, the original rate is no longer guaranteed, and a new rate may be applied.
Concise Refunds Policy
Concise Refunds Policy
Concise Refunds Policy
- No refunds for general dissatisfaction with cleaning results.
- Re-clean: We will gladly re-clean any areas missed or not cleaned to your satisfaction.
- Missed Service: Full refund issued if service is entirely missed due to company error.
- No refunds on gift certificates.
- Non-refundable deposit required for all first-time services.
Poor Weather Policy
Concise Refunds Policy
Poor Weather Policy
- Safety First: Cleanings will proceed as scheduled unless severe weather conditions pose a safety risk to our team. Reschedule Option: If severe weather prevents service, we'll notify you to reschedule. "Skip" Policy: To avoid impacting our team and your cleaning schedule, we kindly request you reschedule instead of "skipping" a cleaning
- Safety First: Cleanings will proceed as scheduled unless severe weather conditions pose a safety risk to our team. Reschedule Option: If severe weather prevents service, we'll notify you to reschedule. "Skip" Policy: To avoid impacting our team and your cleaning schedule, we kindly request you reschedule instead of "skipping" a cleaning. Service Adjustments: Skipping cleanings may result in service frequency adjustments and potential price changes.
