Expert Home Cleaning Services
Service Payment
Tipping Your Cleaner
Tipping Your Cleaner
PAYMENT POLICY:
Payments are due in full on the day of service. For your convenience, we accept Cash, Personal Checks, Credit Cards, Zelle, Venmo, and Cash App.
Customers paying by cash or check may leave payment at their residence. Recurring customers paying by credit card must have a valid card on file, and payments will be charged automatically on the scheduled service day.
Payment is due on the day of service.
Tipping Your Cleaner
Tipping Your Cleaner
Tipping Your Cleaner
A GESTURE OF APPRECIATION
Tipping your house cleaner is a common practice to show your appreciation for a job well done. While it's not mandatory, it's a thoughtful gesture that can boost morale and encourage quality work.
If you'd like to show appreciation for our team's hard work, you're welcome to leave a tip with your payment. Management will ensure it is distributed properly. A note of gratitude also means the world to us! We truly appreciate your business.
Your Valuables
Tipping Your Cleaner
Broken/Damaged Items
SECURE VALUABLES
For your safety, please secure valuable or irreplaceable items, including collectibles, money, credit cards, and checkbooks, before we arrive. You are responsible for informing us of any items you prefer we not clean or handle. We are not liable for missing currency. We recommend removing all sentimental and valuable items, as while we can replace objects, we cannot replace their personal value.
Broken/Damaged Items
Pets-Mans Best Friend
Broken/Damaged Items
We train our staff to handle your belongings with care, but accidents can happen. If you believe an item was damaged, please report it within 24 hours. If we cause damage, we will notify you and reserve the right to repair or replace the item. We are not responsible for items that were not properly secured, such as loose wall hangings or propped items. Thank you for your understanding!
Pets-Mans Best Friend
Pets-Mans Best Friend
Pets-Mans Best Friend
"We love pets! To ensure a safe and efficient cleaning, please secure pets during our visit. Our team will avoid direct contact with pet items (beds, toys, litter boxes). Accidents are the owner's responsibility. If a pet poses a safety risk or prevents service, the full service fee will apply. Due to scheduling constraints, we may not be able to wait for extended periods if access to the home is unavailable.
Thank you for your understanding!"
Access and Lockout
Pets-Mans Best Friend
Pets-Mans Best Friend
For security and convenience, we recommend providing a key to ensure access to your home. While other arrangements are possible, a key helps prevent lockouts and break-ins. If we arrive and our prearranged entry is unavailable, a $50 lockout fee will be charged. We’ll try to reschedule, but please note it may not always be possible.
Who We Are
Price Adjustments
Concise Refunds Policy
Concise Refunds Policy
We reserve the right to adjust rates as needed and will notify you if or when this occurs. Changes to your home’s needs or conditions may also result in a price adjustment. Your regular maintenance cleaning price is guaranteed for 12 months. However, if you discontinue service and return after more than 3 months, the original rate is no longer guaranteed, and a new rate may be applied.
Concise Refunds Policy
Concise Refunds Policy
Concise Refunds Policy
- No refunds for general dissatisfaction with cleaning results.
- Re-clean: We will gladly re-clean any areas missed or not cleaned to your satisfaction.
- Missed Service: Full refund issued if service is entirely missed due to company error.
- No refunds on gift certificates.
- Non-refundable deposit required for all first-time services.
Poor Weather Policy
Concise Refunds Policy
Poor Weather Policy
- Safety First: Cleanings will proceed as scheduled unless severe weather conditions pose a safety risk to our team. Reschedule Option: If severe weather prevents service, we'll notify you to reschedule. "Skip" Policy: To avoid impacting our team and your cleaning schedule, we kindly request you reschedule instead of "skipping" a cleaning
- Safety First: Cleanings will proceed as scheduled unless severe weather conditions pose a safety risk to our team. Reschedule Option: If severe weather prevents service, we'll notify you to reschedule. "Skip" Policy: To avoid impacting our team and your cleaning schedule, we kindly request you reschedule instead of "skipping" a cleaning. Service Adjustments: Skipping cleanings may result in service frequency adjustments and potential price changes.
